The Engineering of Quality Management System in China Police Organization, the Feasibility, Obstruction and Strategy Analysis

The Engineering of Quality Management System in China Police Organization, the Feasibility, Obstruction and Strategy Analysis

Quality Management has been implemented as a general theory to improve public management in many countries. However, the conception of quality management is still strange to many Chinese Public Managers, while more and more practices of reformation and innovation in Chinese government especially in police organization actually coincide with the idea and pattern of quality management. To facilitate long-term and continuous improvement in Chinese police service, the research "Standard operation and efficiency, quality management in police organization" has been initiated by us and approved as a national social science project in 2002 with the project code of 02BZZO17. The paper we present here is a initiative material of the national project. In this paper we generally introduce the structure and system of Chinese police organization and launch a feasibility analysis for the application of quality management tools and techniques in it, then we present our quality management resolution, including obstruction analysis and strategy, to improve Chinese police service quality continuously. Because public service quality management is still a blank in Chinese, so researches and reformations in this area are greatly meaningful. We hope that researchers from other countries can carry out all kinds of cooperation with us and bring us a broader view of public service quality management in worldwide range.