대학식당에 대한 학생들의 이용실태 및 만족도

Use and Satisfaction with University Foodservice among Students

In order to improve the Quality of university foodservice, use and satisfaction with five cafeterias among students in a university located in Cheongju were evaluated by a Questionnaire survey. The results analyzed from the responses of 673 students are as follows: Students who usually eat at the cafeterias were 4.4% for breakfast, 81.5% for lunch. and 27.8% for dinner. Fifty one percent of the students ate at the' cafeterias once a day, and 26.6% more than twice a day. The main reasons for eating there were 'to save money and time' and 'no other appropriate place to eat'. The reasons for not eating there were 'tasteless', 'crowded and noisy', and 'waiting in a long line', The mean satisfaction scores for taste, menu, and sanitary conditions of cafeteria were the lowest at Cafeteria A, which is directly managed by the university. The scores for price and the amount of food, the degree of keeping warm of food, kindness of the personnel, and cleanliness of dishes and spoons were the lowest at Cafeteria E, which is managed by a private enterprise. While male students were more dissatisfied with the amount of food, especially rice, female students were more dissatisfied with the degree of keeping warm of food, kindness of the personnel, and sanitary conditions of cafeterias. The first priority each cafeteria should improve was found to be taste of food at Cafeteria A and C, price at Cafeteria Band E, and menu and taste at Cafeteria D. These results showed that the students were very dissatisfied with the foodservice offered at the cafeterias and eager for the improvement of the quality. It is anticipated that those who take charge of the management of the cafeterias will make efforts to improve the quality of foodservice on the basis of these results.