커뮤니케이션 유형과 종업원의 직무 만족

TYPES OF COMMUNICATION AND EMPLOYEE'S JOB SATISFACTION

An organization is composed of its members who join it with their own objectives to fulfill through their organizations. The organization has its own purpose to accomplish through their members. There should be cooperation between the two of them. To run the organization successfully, information and ideas have to run through the communication system in the organization. There are vertical communication and lateral communication. The vertical communication is divided into top-down communication and bottom-up communication. Of these communications, the bottom-up communication is of utmost importance. Employees tend to have complaints through their works in their production of goods and services. These complaints, if left alone, will dishearten employees either to sack the morale or to cause them to leave the organization. Then the organization will suffer. To prevent these unsavory incidents from happening, CEO will have to develop means to communicate with his employees to understand their hardships and alleviate them before eruption. The best way for the CEO to communicate with his employees is to take good care of them by reading their minds. Failing that, he should develop a sure and permanent system by which he can learn what are the complaints of employees in their works and how to solve the problem without delay. One recommendable method is to develop an anonymous recommendation system through which employees can express their complaints to CEO directly and the CEO answers and announces the corrective action taken to them. If these complaints are nipped in the bud, the employees then can upgrade their capability and will exert their utmost efforts for fulfillment of values for the organization. Thus, solution of employee complaints is the responsibility of CEO and it depends on the will and ability of CEO.