조직공정성 및 조직지원인식이 조직시민행동에 미치는 영향

The effects of the perception of organizational justice and perceived organizational support on organizational citizenship behavior

본 연구의 목적은 조직구성원의 분배공정성과 절차공정성 인식 및 조직지원인식이 조직시민행동에 영향을 미치는가를 검증해 보는 것이다. 이를 위해 분배공정성 인식과 절차공정성 인식은 조직지원인식에 영향을 미치고, 다시 조직지원인식은 조직지원 인식에 영향을 미칠 것으로 연구모델을 제안하고, 구조방정식 모델을 이용하여 검증하였다. 291명의 포항지역 철강산업단지 내 기업 근무자들을 대상으로 설문방법에 의해 자료를 모아 분석한 결과에 따르면, 분배공정성인식과 절차공정성 인식은 조직지 원인식에 유의한 영향을 미치고, 조직지원인식 또한 조직시민행동에 영향을 미치는 것으로 나타났다. 또한 공정성 인식이 조직지원인식을 통하여 조직시민행동에 유의한 간접효과를 미치는 것으로 나타났다. 이러한 결과를 통하여 조직구성원이 공정성을 지각하게 되면 조직시민행동을 유발하게 됨을 확인할 수 있었다.

The purpose of this paper is to identify how the perception of organizational justice, perceived organizational support affect employee's organizational citizenship behaviors. Data were collected from the sample of 291 employees in 17 companies in Pohang iron and steel industrial complex. A self-administered written questionnaire was used to collect individual-level data such as distributive justice, procedural justice, perceived organizational support, and organizational citizenship behaviors. A structural equation modeling was examined to test theoretical model via path analysis. Analyses were conducted using SPSS 10 and AMOS 4. It was found that a positive and significant relationship between distributive justice and perceived organizational support, and between procedural justice and perceived organizational support. It was also found that a positive and significant relationship between perceived organizational support and organizational citizenship behaviors. The result of the paper shows that there exists a positive influence of distributive and procedural justices on the perceived organizational support. It was also shown that perceived organizational support are effective mediators in the relationship between organizational justice and organizational citizenship behaviors.