Enhancing Policing Quality and Efficiency through Internal Promotion of Care and Support in the Hong Kong Police Force

Enhancing Policing Quality and Efficiency through Internal Promotion of Care and Support in the Hong Kong Police Force

&nbsp;&nbsp;This paper is to examine how the cultural transformation of the Hong Kong Police Force (HKPF) from a quasi-military management style to a service quality (customer oriented) management style through a series of Living-the-Values Workshops takes place; and how the management culture change positively motivates its members. Although there were many attributors, such as advance in technology, better cooperation with the Mainland Public Security Bureau, higher education of new recruits, etc. for the outstanding performance of HKPF in the past decade, the successful cultural transformation, attitude and behaviour change of HKPF’s members no doubt played an essential role in the process.<BR>&nbsp;&nbsp;Police officers were observed to perform their duties in the most professional way even in times of adversities, such as reduction in manpower and salary (involuntarily), bleak promotion prospect, rising public demand on service quality and increasing workload. The current Living-the-Values Workshop (Wave V) “Serving with Care” will be examined in detail to show how the above process takes place.