학술대회자료
The Impact of Customer Perceptions of Service Provider’ Effort to Prevent Service Failure on Customer Reaction to the Service that Failed
The Impact of Customer Perceptions of Service Provider’ Effort to Prevent Service Failure on Customer Reaction to the Service that Failed
- 한국마케팅과학회
- 한국마케팅과학회 학술발표대회논문집
- Korean Academy of Marketing Science Spring International Conference
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2006.05101 - 101 (1 pages)
- 3
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