이러닝 구성요소에 근거한 영어 학습자의 정서적 측면 연구 - 불안감을 중심으로

EFL learners’ anxiety as an affective focus in the study of e-learning

  On the basis of e-learning system constituents (contents, delivery system, and management system), this study investigated EFL learners’ anxiety through students’ descriptions of their e-learning experience. Two different qualitative techniques were used, and some salient findings were used as themes. First, 129 students at a cyber university in Seoul completed a questionnaire survey. Survey data were analyzed to examine students’ emotional aspects of e-learning. Second, 16 students who had participated in the survey were interviewed regarding their foreign language anxiety. The interviews were conducted as free conversations with a set of guiding topics. Various data were produced from the surveys and interviews, and the data were compiled into non-verbatim transcripts. Through multiple readings and multiple theme identifications, the following patterns of EFL learners’ anxiety regarding the e-learning system were identified: 1) anxiety caused by excessive content load, high content level, late notice of reports and exams, and native-speaking teachers 2) computer anxiety (related to hardware, software, network, and solutions) 3) anxiety caused by teachers and lack of communication with e-learning classmates. Suggestions are made to help foreign language learners overcome their anxiety regarding their e-learning classes.