Investigating the Effects of Relationship Quality on Organizational Commitment an Prosocial Behavior in Hotel Food & Beverage Division

Investigating the Effects of Relationship Quality on Organizational Commitment an Prosocial Behavior in Hotel Food & Beverage Division

  The present study examines the relationship among relationship quality, organizational commitment, and pro social behavior. In this study, relationship quality is defined as relationship quality between manager and employee (RQME) and relationship quality between organization and employee (RQOE). The authors also investigate the mediating roles of RQOE and organizational commitment in the conceptual research model. Findings indicate that RQME has a positive and direct effect on RQOE, organizational commitment, and prosocial behavior. The results also show that both RQOE and organizational commitment have a mediating role in the relationship between RQME and pro social behavior of employees. Finally, the authors found that RQOE influences prosocial behavior through organizational commitment.