기술관리의 성과 측정에 관한 연구

A Study on Measuting the Performance from Managing Technology

Measuring performance and impact of MOT(management of technology) enables organizations to take advantage of new business opportunities and in the process optimize the value added from investment of resources. This is true whether MOT is considered from a very narrow perspective of from an integrated and holistic perspective. There are no known processes for measuring MOT performance, but I suggest that there are measures that can be used of measurement is viewed from a new perspective. For example, measuring performance usually spans the spectrum from the war room approach with its multiplicity of charts to the macro figures that really say nothing about performance. The extreme ends of this spectrum do not provide realistic and usable cost-effective information that can be used as the basis for structuring improvement programs. Measuring the performance of technology driven organizations and their professional talent presents special problems. The measurement of MOT must go beyond the hard macro numbers that originate in manufacturing. Managing creativity and innovation requires more detailed insight, and that measurement includes all the business unit functions-even the firm's top management. This chapter does not provide the “how to” for measuring MOT performance. It raises the issues that managers must face as they think about measuring performance. There are no answers today. My purpose was to raise some issues, not provide a definitive solution. The process model with the three-dimensional model liking resources, infrastructure, and activities may be stating point.