The purpose of this study is to verify that communication satisfaction is one of the positive effects for the future success of a hotel. The study analyzed the effects of hotel organizational communication satisfaction on service orientation and ensured that smooth communication satisfaction is a very important effect that can increase the service orientation. In order to attain the purpose of the study, a literature investigation and an empirical analysis were carried out. In the literature investigation, the study tried to apply theoretical concepts and basis by collecting data related to hotel organization, communication satisfaction and service orientation. For the investigation, the study used relevant books, thesis, publications and the related statistical data. The result of the study shows as follows. First, employees with older age, longer working experience or higher position showed a high level of communication satisfaction. On the positive aspect, it can be thought that the affection of long-term employees for the company can be applied to management but it is necessary to actively search for plans that can increase the communication satisfaction of employees who are younger and less experienced. Second, the study looked into the level of service orientation depending on the employees' demographic features and in general, they showed a high level of service orientation. They showed statistically significant difference depending on age and working years. Employees who are old and who have worked for less than 2 years showed the highest level of service orientation. Third, it can be said that the organizational communication satisfaction and service orientation of hotel employees have a significant corelation. When the organizational communication satisfaction increases, the service orientation also does accordingly.
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