정보격차 해소 차원에서의 전자장부 서비스 이용촉진 연구

A Study on Promoting Senior Citizens' Use of e-Government Services as an Effective Means for Reducing Digital Divide

E-government refers to the delivery of government information and services online through the Internet or other digital means. Unlike traditional structures. e-government systems are two-way. and available 24 hours a day, seven days a week. The interactive aspects of e-government al low both citizens and bureaucrats to send and receive inlormation. Criticism about the provision of e-Government services, however, has proposed a more user-oriented approach. The user needs to be placed at the center of the development and the provision of e-Government services Furthermore, e-government literatures seldom explore acceptance issues among the aged. Attempting to address this gap, we take the approach based on a combination of Technology Acceptance Model and Theory of Planned Behavior, with data gathered via a questionnai re Irom service users over 50 years and older. The lindings indicate that perceived uselulness, ease of use, subjective norms, trust. visibility. lacilitating conditions and political efficacy are direct or indirect predictors of citizens’ intention to use an e-government service. Implications of this study lor research and practice are presented