호텔從事員의 職務스트레스 要因이 職務滿足에 미치는 影響에 관한 硏究

A Study on the Effect of Hotel Employee's Job Stressors on Job Satisfaction - Focused on the Five-star hotels in Seoul -

This paper studies the influence of job stress upon job satisfaction demonstratively. In the empirical study, the influential analysis of the job stress of the hotel employees on the job satisfaction was conducted by using questionnaires. The questionnaire investigation was conducted form the 350 employees of the five-star hotels located in Seoul. Remaining 340 questionnaires with the exception' responses 10 questionnaires were used for the analysis. For the statistical treatment of the investigated materials, Factor Analysis and Regression Analysis were adopted through SPSS 12.0 windows. The findings of the empirical analysis through these analytical techniques are summarized as follows: The job stressors have no statistical relationships with job satisfaction. The stressors were role conflicts, role overload, role ambiguity, business quality.