호텔종사원의 삶의 만족도가 감성지능 및 조직성과에 미치는 영향

The Effect of Life Satisfaction on Emotional Intelligence and Organization Performance in Hotel Employee

Recently the studies suggest that it's very crucial to pay attention to individual emotions to maximize their achievements and that their achievements can be different according to their emotions. This study set out to identify the factors to affect emotional intelligence by examining the employees at a hotel based on those factors suggested in previous studies. The findings were as follows; First, emotional intelligence had impacts on life satisfaction. Second, the influences of emotional intelligence on the performance in the organizations were tested. Those results can be used to practice emotion management at a hotel, where good service is essential, rather than a common firm, and to verify that emotional intelligence has significant impacts of the performance. Therefore, the results may have important implications for human resource management in an organization. It also implies that they should manage the employees' emotional intelligence in a systematic and planned manner in a company.