등급별 호텔 프론트 종사원의 직무만족 요인의 비교연구

The Study on the Difference in Duty Satisfaction Factor by Front Office Worker of each level of Tourist Hotel

This paper compared and analyzed duty satisfaction factor through empirical survey and analysis on tourist hotel in Seoul area to find the difference in duty satisfaction factor by the level of tourist hotel after analyzing duty satisfaction factor by Front Office worker of each level of tourist hotel. Results of this research are like follows First, It was low level, duty satisfaction was low. Second, Men were higher than women in duty satisfaction and duty satisfaction of the old was high in individual factor and duty context Third, duty satisfaction factor was significantly different according to general character of hotel. In case of duty context factor, the worker who majored the department concerned to tourist was higher than other person in duty satisfaction. In case of individual factor, the man who had long period of service was higher than other person in duty satisfaction. In case of working environment factor and whole organization factor, the man who had long period of service was higher than other person in duty satisfaction too.