서비스 기업 취업률향상을 위한 전문대학 예절교육 프로그램 개발에 관한 연구

A Study on the Development of Manners Education Program in Junior College for Employment ratio Enhancement

In this study we tried to suggest the direction for effective Junior College Manners Education Program which can meet the demand of service firm on purpose to enhance employment ratio. For this, we analyzed the character service firms prefer and the necessity of manners education based on the questionaires distributed to 60 personnel managers and 200 employees who currently work for service firms. The survey result presents the following points. First, service firm selected service mind, communication skills showing good character, professionalism, foreign language capability as necessary properties of a prospective service firm personnel. Second, the survey shows that the importance of interview as a decision factor of employment is being increased and appearance, attitude, language and self-expressing ability are ranked in order as the most important four factors. Third, it is necessary to educate manners and etiquette to Junior College students and the manners education program should be taught as a regular curriculum. This program should deal with greeting etiquette, language proprieties, professionalism, public morality and everyday life etiquette. Based on the result of the survey and theoretical consideration, we present the direction for the development of Junior College manners education program for the employment ratio enhancement as follows; First, manners education program should be composed of a variety of curriculums to enable to train and develop the intellect character of service mind, communication skills and professionalism. Second, the program designer should seize the employment trend of service firm's and educate interview manners and skills in order to prepare the applicant students for the employment interview. Third, manners and etiquette curriculum should reflect the cognitive importance on the difference of sex distinction and their specialties. Fourth, manners education program should include global etiquette and manners because there are many cases for service firm employees to treat foreign customers with internationally polished behavior. Fifth, it is necessary for tourism, aviation, and hospitality major, in which customer service firm is a main profession field, to adopt manners and etiquette education program as a major required course. sixth, manners and etiquette curriculum in Junior College should be conducted by both theory education and behavior practice. Lastly, we should develop a variety of teaching methodology and teaching materials for the more effective lecture.