관광종사원의 성격 특성이 직무만족에 미치는 영향에 관한 실증 연구

A Study on Influences of the Tourism Employees Characteristics on the Job Satisfaction

The influences of the tourism employees characteristics on the job satisfaction are: 1. The openness and the extroversion of the tourism employees to experience have a positive influence on the job satisfaction. 2. The analyses of the differences regarding tourism employees characteristics identify that the women employees have a high instability, the younger employees possess a strongly extroverted characteristics, the employees who are married, make high earnings, and hold a high level of academic ability in conjunction with a prominent openness to experience are more devoted to their job. 3. The analyses of the differences regarding the job satisfaction explain that the group making high earnings, travel agency employees, the employees having the short length of service or the longest length of service, and the employees positioned on higher ranks demonstrate significant job satisfaction.