학술저널
Today in many industries one cannot expect to have customer satisfaction (service satisfaction)without organizational commitment (loyalty). Especially, hotel industry is much dependent on human service compared to other industries and therefore if the service of loyalty (organizational commitment) of the staff is not achieved, the hotel will lose its merit(product value) and the organizational target (maximization of profit) will not easily achieved. This study has resulted as below through an empirical analysis of how satisfaction in communication can affect organizational commitment.
[ABSTRACT]
Ⅰ. 서론
Ⅱ. 이론적 배경
Ⅲ. 연구의 조사설계
Ⅳ. 실증분석 결과
Ⅴ. 결론
참고문헌
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