리더십유형이 국적항공사 객실승무원의 만족도와 직무성과에 미치는 영향

Study on How Leadership Style Affects the National Carrier Flight Attendants’ Satisfaction and Job Performance

The success of airline companies depends on human resource who contact the guests on the spot. Thereby, it can be said that flight attendants are the most important. If the supervisor leads the subordinates effectively, they will be inspired and make the best results. Hospitality industry have studied on the effective leadership applying the major leadership theories. In this study, transformational leadership and transactional leadership were more deeply analyzed and the empirical analysis was conducted to apply into the airlines. The purpose of this study are as follows: First, to find two co-relationships. One is between the independent variables-transformational leadership(charisma, individualized consideration, intellectual stimulation, communication) and the dependent variables(flight attendants satisfaction, job performance). Second, the difference of leadership effectiveness among flight attendants each group classified by the demographic characteristics was examined leadership effectiveness. The major results and findings of this study are as follows: First, the 3 factors(charisma, intellectual stimulation, communication) of transformational leadership are more related with leadership effectiveness. Second, charisma of the transformational leadership related (+) correlation by flight attendants satisfaction.