의료관광의 서비스 프로세스 모델 및 서비스 매뉴얼 개발 연구

A Study on the Development of Medical Tourism Service Process Model and Service Manual

This study aims for developing a business model by researching the service of staff engaging in medical tourism business where cares for foreign patients being on an increasing trend in these days. Furthermore this study has an object to develop a medical service manual for the staff in charge of practical business affairs of medical tourism. This study draws a service process and a manual for medical tourist business per clinical department by surveying the actual conditions of medical tourism service in Thailand and Singapore, examining the theories of practical manual of Korea medical tourist business, seeking advice from 8 professional in medical tourist business, interviewing 20 medical staff who are engaged in business of domestic hospitals and medical clinics specialized in medical tourist business. Therefore it is expected that the elevation of systematic medical services will give impetus to the development of medical tourist business in Korea.