The Impact of Psychological Empowerment on Organizational Citizenship Behavior in Vietnam

This study aims to explore the psychological empowerment, trust in supervisor and organizational citizenship behavior(OCB). In particular, this study examines the development of cognition-based trust and affect-based trust as a moderating role on psychological empowerment and OCB. Vietnamese middle managers at Korean Enterprises in Vietnam are selected as the main subject of this study. A total of 230 questionnaires were distributed and used in final analysis. The results present that psychological empowerment has positive impact on OCB. Furthermore, cognition-based trust in supervisor moderates the relationship between perceived competence, perceived control and OCB, whereas affect-based trust fails to moderate the relationship between goal internalization and OCB. Some practical implications, limitations and future research directions are also discussed.