Self-Perceived English Competence, Self-Esteem, and Interpersonal Relations in Cabin Crew Personnel

The purpose of this study is to examine the level of self-perceived English competence of Korean cabin crew personnel working for national or foreign airlines, and to determine whether its level influences their self-esteem with respect to their job duties and interpersonal relations with foreign colleagues and customers within their organization. The data was collected from 243 cabin crew personnel, 143 personnel in a national airline and 100 personnel in foreign airline, by means of a survey questionnaire. They are variant from 20's to 40's in ages, less than 1 year to over 20 years in work experience, and stewardess to senior purer in their position. The findings reveal that cabin crew personnel in the foreign airline have a higher level of self-perceived English competence than those who work for the national airline, and thus the former, cabin crew members working for the foreign airline, tend to be higher than those in the national airline in terms of self-esteem and interpersonal relations as members within an organization. The study uncovers the implication that English competence plays an important role in enhancing the selfesteem and interpersonal relations for cabin crew personnel. These are significant components for contributing to teamwork and carrying out job duties successfully.