관광호텔 숙박객의 유실물 관리 및 처리에 관한 제도적 연구

A Study on Tourism Hotel in light of the "Lost & Found" Service in Korean

Korean tourist hotel industry have had its great progresses for past 25 years. Foreign Tourist hotels have been more stressed on its need and importance in comprison with the general lodging business in establishing the national tourism policy in Korea. It is true that hotel facilities, technical and functional services in hotel are leveled up to that of an advanced nations. In fact, the hotel facilities involving its design, inter-deco, F.F. & E. and skillful services based on the education and training of the employees, are also tremendously enhanced. Nevertheless, fewer emphasis on the "Lost & Found" Service of all sort of hotel services was laid than the other phase of hotel services. And also it is very few that professional books mentioned about the "Lost & Found" service. In a certain book, the author had very simply referred about "Lost & Found" procedures. But it is very important to find out that there is a significant differences between the service followed by 'found & returned' and the service offered by 'not found & not returned' of a customer's belongings. In evaluation of the quality of hotel service furnished by the hotel, the reputation of the "Lost & Found" service shall be well spoken of, and decided the hotel's confidence in itself. Selecting the major eight hotel in Seoul, I try to confirm the regulations of each hotel. According to the result of this research, it is known that every regulations of each hotel are different from each other, and also the period of custody for the findings is not same in every hotels, and the method of reversion to the findings passed its custodial period has not this unity, and the hotel regulations on the "Lost & Found" are disputed with the positive law-"The Act of 'Lost & Found'". In the conclusion, it is necessary that there have to be set the uniformed regulation on the "Lost & Found" procedures, and, first of all, there must be settle the confliction between the hotel regulations on the "Lost & Found" and the Act of 'Lost & Found' which is presently the positive law in Korea. And "Lost & Found" service should be regarded as a practical service to the customers just like to the front service or catering service in the hotel. Therefore, this "Lost & Found" service have to be enhanced by the employee's spontaneous notices based on their conscience and honesty, so that have the hotel customer feel the hotel as a home away from home.