지식경영환경과 조직구조특성이 지식경영프로세스에 미치는 영향에 관한 연구

A study on the Environment of Knowledge Management and the Organization Structure Characteristics Affecting the Knowledge Management Process

기업의 지식경영에 구체적 도움을 주기 위해 지금까지 진행되어온 개념적 연구결과 들을 종합하고 지식경영환경 및 지식경영프로세스에 대한 이해를 높일 뿐 아니라 지식경영 프로세스에 대한 기존 실증적 연구들을 포괄 할 수 있는 지식경영 통합모형을 제시하였다. 본 연구에 따르면 지식경영을 통하여 경쟁우위를 실현하기 위해서는 지식경영환경요인의 기반 형성에 따라 각각의 지식경영프로세스 영향관계도 다르게 나타났다. 그리고 조직이 어떠한 특성을 가지고 있느냐에 따라 각각의 지식경영프로세스에 미치는 영향은 다르게 나타났다. 본 연구는 연구자 및 기업의 경영진들에게 시사하는 바가 크다. 연구자 입장에서 본 연구는 지식경영환경요소와 조직구조 특성, 그리고 지식경영프로세스와의 관계를 파악할 수 있는 실증연구 모형을 제안하였고 경영자의 입장에서 보면 지식경영 환경요소와 지식경영 프로세스와 경영성과간의 실증적 규명을 통해 기업의 경쟁우위를 확보하기 위해 지식경영 프로세스를 어떻게 발전시켜나가야 할 것인지에 대한 실마리를 제공하고 있다.

This study proposed an empirical study model that helps us identify key environmental factors of knowledge management, in-house structural characteristics, knowledge management process from a comprehensive angle. From the standpoint of management staffs, this study also makes a positive examination into environmental factors of knowledge management, knowledge management process, so that it may give possible clues about how to develop knowledge management process to secure company"s competitive edges. Furthermore, this study indicates that it is possible to improve business performance through knowledge management. First, the results of verifying how much key environmental factors of knowledge management may have influences on knowledge management process showed that the factors affecting knowledge acquisition process included human resource management(HRM), IT application and in-house culture. In other words, creating and obtaining knowledges for knowledge management requires the clear definition of each staff"s authority and responsibility, harmonized mutual cooperation and in-house organization fit for job distribution and accomplishment. Secondly, as the result of verifying the influence of in-house structural characteristics on knowledge management process, it was found that the in-house structural factors having significant influence on the process of knowledge conversion were represented by in-house specialty, in-house formulation and open-minded feedbacks. The in-house structural factors having significant effects on knowledge application process included in- house specialty and open-minded feedbacks. And the in-house structural factors having significant impact on knowledge protection process were represented by in-house specialty and open-minded feedbacks. In more depth, in-house specialty had the most significant impact on the overall process of knowledge management, while open-minded feedbacks affected the process of knowledge conversion and protection significantly. Summing up, it is essential that the success of knowledge management should be based on in-house specialized works and each qualified staff should have specialized knowledges required for his works. Moreover, it is advisable that qualified staffs join critical decision-making processes for work promotion.