ERP 사용 조직의 흡수능력 선행요인이 시스템 사용성과에 미치는 영향에 관한 연구

A Study of Antecedents of Absorptive Capacity affecting on ERP System Performance

급변하는 경영환경에 대처하기 위해 많은 조직들이 ERP(Enterprise Resource Planning) 시스템을 도입 활용하고 있다. 그러나 조직의 적극적인 시스템 도입 활용에도 불구하고 시스템에 대한 이해 부족으로 기대만큼의 성과를 얻지 못하는 경우가 많다. 본 연구에서는 ERP 사용성과에 영향을 미치는 요인을 지식 측면에서 접근하여 조직의 지식 흡수능력의 영향을 검증하였다. 또한 흡수능력 구성요소를 잠재역량과 동기 측면의 요소로 구분하여 이에 대한 선행요인으로서 인적자원관리의 영향을 실증적으로 검증하였다.

Many organizations implement ERP(Enterprise Resource Planning) system to compete in the rapidly changing business environment. In contrast to legacy systems, ERP system is applied throughout the organization's work process. Organizations implementing the system expected remarkable improvement in business performance, however, despite aggressive investments, performance of the system was not achieved because of a lack of understanding about the system nature. In this study, the factors affecting ERP system performance was verified in terms of access to the knowledge such as absorptive capacity. Moreover, absorptive capacity was separated by factors in terms of potential competence and motivation, and the influence of human resource management system on absorptive capacity was verified empirically. The study results show that realized absorptive capacity directly affect ERP system performance. On the other hand, potential absorptive capacity indirectly affect ERP system performance through realized absorptive capacity. Potential absorptive capacity was affected by components of human resource management such as education, training and performance-oriented appraisal. Furthermore, performance-based compensation and information communication showed positive influence on realized absorptive capacity. These results presented factors affecting ERP system performance in knowledge context. At the same time, it showed that human resource management components are antecedents of absorptive capacity that implicates for better management. Based on these results, executives can recognize the importance of employees' potential competence related to knowledge and knowledge application based on motivation.