모바일 앱의 사용자 의견으로부터 소프트웨어 및 시스템 요구사항을 추출하기 위한 프로세스와 방법

Processes and Methods for Eliciting Software and System Requirements from Users' Opinions in Mobile App

For mobile service organizations, it is one of the most important tasks to reflect users' opinions rapidly and accurately. In this study, the process is defined to elicit requirements of software/system improvement for mobile application by extracting and refining from users' opinion in mobile app, and detailed activities procession method in this processing are also proposed. The process consists of 3 activities to get requirements of software/system improvement for mobile app. First activity is to transform mobile app to software structure and define term dictionary. Second activity is to elicit simple sentences based on software from users' opinion and refine them. The last activity is to integrate and adjust refined requirements. To verify the usability and validity of the proposed process and the methods, the outputs of manual processing and semi-automated processing were compared. As a result, efficiency and improvement possibility of the process were confirmed through extraction ratio of requirements, comparison of execution time, and analysis of agreement ratio.