경찰조직의 임파워먼트 향상방안에 관한 연구

A Study on the Empowerment Improvement in Police Organization

경찰조직에서 경찰관들이 업무수행을 하는데 있어서 마주치는 상황은 상당히 다양하기 때문에 업무의 효율성 차원에서, 경찰조직의 관리자는 조직몰입의 강화, 의사결정의 향상, 효율적인 경찰직무수행을 위하여 권한위임을 통해서 일선 경찰관과 동반자관계를 만들어야 한다. 직무의 성공적인 수행을 위해 동기부여, 합리적 목표, 그리고 각각의 구성원에게 권한을 위임하는 것은 필수적이며, 또한 권한위임은 지역사회경찰활동의 전제조건이기도 하다. 그러나 임파워먼트는 단순한 권한위임이라기 보다는 개인차원, 집단차원 등에서 나타나는 다수준의 과정개념이라는 것을 명심해야한다.

Employee empowerment is said to benefit all organizations. The fast moving police environment require that organizations learn and adapt to change quickly, and police have a key role to play here. This is particularly true in modern police organizations. The empowered policemen are said to respond more quickly to customer service requests, act to rectify complaints and be more engaged in service encounters. A more reflective approach suggests there are different managerial perceptions of empowerment, resulting in empowerment being introduced in different service organizations in different ways, and presenting different benefits to managers and working experiences for the empowered. This paper suggests that a framework of analysis needs to be developed which goes beyond the more simplistic claims which tend to discuss empowerment as that which is labelled empowerment. The success or failure of an initiative which claims to be empowering will be determined by the experience of being empowered.