The Priorities of Conflict Management Influencing Factors by the Organizational Perspective: Focused on the Disaster

The Priorities of Conflict Management Influencing Factors by the Organizational Perspective: Focused on the Disaster

The purpose of this study is to search for the conflict management influencing factors based on an organizational perspective and to build a management model for an effective implementation and a successful policy. So, this study attempts to review theories about the conflict management, influencing factors and analyzes find ways to improve the interorganizational conflict management. Based on literature review about conflict management influencing factor, this study propose 4 categories of influencing factors in the disaster management policy implementation. First, the category of law and system, from outside the organization, includes a legislation, a agency, and a supporting system relevant to conflict management. Second, the category of organization, from inside the organization, is comprised of a human resources and budget, a task force team, a will and leadership of chief. Third, the category of operation, from the interorganization relationship, consists of a communication channel, a information disclosure and sharing, reduction of perception gap. Lastly, the category of strategy, as a conflict resolution method, includes a negotiation between the parties, mediation and arbitration by the third party, and a judicial settlement. In order to analyze conflict management influencing factors in the disaster management policy implementation, this study uses the AHP(Analytic Hierarchy Process) technique. . And according to the results, the most important factor is a legislation, a will and leadership of chief, a communication channel, a negotiation between the parties in each of category.