농촌지역주민의 행정서비스 만족도 연구

A Study on Rural Citizen Satisfaction for Local Public Service

The objectives of this study were (1) to measure the level of satisfaction on rural for local public service. (2) and analyse variables related to the public service. Reviewing the literature and related studies for theoretical framework, Six criteria characterize public service: (1) responsiveness, (2) convenience, (3) speed, (4) correctness, (5) pleasantness, (6) equality, which are reflected in the instrument of this study. By the results of analysis, two dimensions(convenience, responsiveness) and total satisfaction are related to their residential lengths of the same rural area. For the total public service satisfaction gender, age, educational level, income level, occupation, and residential years explained in 13.3%. For the convenience dimension their variables accounted for 22.4%. For responsiveness dimension their variables interpreted in 23.2%. For speed and correctness dimension their variables explained in 21.6%. For pleasantness dimension their variables accounted for local public services in 15.3%. For equality dimension their variables explained in 16.2%.