아파트관리 서비스품질이 주거만족도 및 추천의도에 미치는 영향에 관한 연구

A Study on the Impact of Apartment management service quality on the Residential Satisfaction Level, and the Intention of Recommendation

This study has the distinction of consumers(tenants, etc.) in terms of housing apartments in one of the ways to increase satisfaction(maintain) the quality of service configuration management to maintain service quality factors, divided as follow Maintain quality of service, Quality of Service Life Management, Quality of service operations management, Quality of service communications management, Enabling Community. The results and implications of this study are summarized as follows. First, the pre-sale public housing management service quality factors like the majority of satisfaction and also turned out to influence. Second, maintain service quality, operations management service quality, satisfaction, and recommendations of the residential community activation degree impact positive significant, Life Management Service Quality showed the opposite effect. Third, the communication management service quality through the official channels of communication independent of satisfaction with the service quality has been dismissed.