노인복지시설 이용만족도와 이용의향에 영향을 미치는 요인 분석

Analysis of the Factors Having Impacts on the Intention Utilization and User Satisfaction of Welfare Facilities for Seniors.

Since current problem about aging population is greatly raised and became an urban problem, the government is trying to expand policies and welfare facilities for the aged. Nonetheless, facilities and services for senior citizens are still not enough. Various researches and solutions for the problem are discussed, but they couldn’t fully respond to the needs of the aged. To meet a correspondence of the time on the urban problem, the object of this study is to analyze user satisfaction of Jinju citizens on facilities for the aged and causes that affect on intentions to use the facilities, since Jinju is selected as the study are. The study was done for finding a reason why the satisfaction level was increased by analyzing the user satisfaction and promoting intentions to use the facilities by researching how nonusers think about the facilities. As the method of study, in order to research user satisfaction on facilities for the aged in Jinju, I used a research on grounded theory that shows type and present condition of the facilities, a field study(interview), and survey to deduce a result. The survey is targeted at all adult over 20 years old living in Jinju and conducted by setting user of the facilities, nonuser, common things as items. 365 questionnaires were distributed and 338 questionnaires were collected. Excepting nonresponses and inapplicable questionnaires, results of 320 questionnaires are analyzed by SPSS 21.0, statistical analysis program. Through the survey, the study tried to find what variables influence on the user satisfaction and the intention to use by researching the user satisfaction and nonusers’ intention to use.