정부성과, 사회자본과 정부신뢰

Government Performance, Social Capital and the Trust in Government

In recent decades Government Reforms and especially New Public Management paradigm, have raised many questions as to the role of citizens and governments in our modern societies. This leading paradigm has emphasized the need to improve administrative performance and treat citizens as clients, as result breeds passivism among citizens by overstating the idea of responsiveness, Recent criticism has called for a practical shift towards increase collaboration in and around public administration, namely, the collaborative relationships between citizens and bureaucracies. The idea of "collaborative public administration" should promote the trust of citizens in government and bring more citizens' participation and community involvement into our lives. The commonly held hypothesis that better performing public services will lead to increased satisfaction among users, and this ,in turn, still lead to more trust in government. However, it is proved that this hypothesis contains a number of flaws and is only valid within a certain context. This paper designs to investigate the weakness of relation between public sector performance and citizens' trust in government .Despite better government performance, However, trust has never rebounded to the good level. Social capital may be the suspect that has kept low. We need to evaluate the relative contributions of both government performance and social capital at macro level, Ultimately, Social capital seems to be a strong influence on the decline in trust over long term.