공기업의 청렴도와 경영혁신이 경영성과에 미친 영향 분석

Analyzing the Influence on the Performance by Integrity and Innovation of Public Enterprises

The principal-agent dilemma is also found between the government and public enterprises. The lack of measures which ensures accountability of entrepreneurs of public enterprises, leads to inefficiency in management of the public firms. As a result, for the purpose of heightening accountability of management, the government came up with various types of evaluation tools such as performance evaluation, customer's satisfaction research, innovation evaluation, assessment on the levels of integrity. Theoretically, both integrity, which is defined in terms of public interests, and customer's satisfaction of public enterprises should be closely related to their performance. Based on this proposition, this research covered correlation and causality between integrity assessment and customer's satisfaction, both conducted by the government and performance of public enterprises. In addition, the empirical analysis in this study shows how the government's innovation evaluation, as a way to help boost the performance of public enterprises, has made an influence on the results of other evaluation measures. This research found out that there is close correlation between management performance, and integrity and the level of innovation. The similar correlation was also identified between customer's satisfaction and integrity of the public enterprises, all of which proves that higher performance is accompanied by the innovation efforts and integrity. Public enterprises, thus, should continue to make strenuous efforts to strengthen integrity and customer's satisfaction, let alone their financial performance.