영국금융옴부즈만시스템의 운영체계와 기능에 관한 고찰

A Study on the Financial Ombudsman System in the UK

There have been so many financial products available to consumers, and the financial markets of the world have becoming increasingly more complicated over time. Due to the asymmetric information, many complaints on the financial institutions have been posed by inexperienced financial consumers. This study analyses functions and mechanisms of the financial ombudsman services of the UK, focusing on dispute settlement system for consumers of financial products. This particular scheme was established to reduce mutual doubts between financial consumers and financial institutions, and also to strengthen the formation of social trust. Although the financial ombudsman scheme is yet to be introduced in Korea, this study provides some lessons for the future financial system of Korea.