우리나라 금융옴부즈만제도의 발전방향

A Study on the Development of Korea's Financial Ombudsman System

In order to pursue the consumer protection objective, many countries have introduced the financial ombudsman system which, as an alternative dispute resolution system within the private law domain, resolves complaints and disputes posed between consumers and financial companies for a relatively low cost without depending on the court's procedure. This paper compares their financial ombudsman systems of the major countries such as United Kingdom, Canada, Australia, etc. and derive some policy implications. Then it proposes some directions for further development of Korea's Financial Ombudsman System. In order to effectively pursue the consumer protection in the future, it is suggested that a new alternative dispute resolution institution be established, independent of influence from the Financial Supervisory Service(FSS) and/or financial industry.