아랍어 의료통역사와 아랍 해외 환자 간의 갈등 연구 : 의사 소통과 문화적 차이를 중심으로

A Study on Conflicts Between Arabic Medical Interpreters and Arab Foreign Patients

This study examines the types of conflict situations arising during the process of medical interpreting between Arabic medical interpreters and Arab patients visiting Korea to receive medical treatment, with the aim of understanding the causes of these conflicts. The study took a mixed method approach that combines a quantitative measurement of the types of conflicts arising between Arabic medical interpreters and patients, together with qualitative examinations of the conflict situations. It was shown that direct conflicts do arise between Arabic medical interpreters and Arab patients and indirect conflicts due to external factors, and that these conflicts could mainly be attributed to a lack of understanding about the role of interpreters. In some cases the cause of conflict did not arise between the interpreter and patient but rather due to a lack of understanding about employment policies for interpreters and/or the medical system of Korea. Satisfactory medical service is necessary to continue to attract Arab patients to Korea. Therefore, it will be necessary to clearly define the role and work boundaries of medical interpreters, who play a crucial role in providing a high quality of medical care for Arab patients, and to improve medical treatment systems and interpreter assignment systems for foreign patients.