종합적 품질경영 및 관계자본이 성과에 미치는 영향

Total Quality Management and Relational Capital on Firm’s Performance : Context of Start-up Company in Manufacturing Industry

This study analyzes how TQM and relational capital of manufacturing start-up SMEs placed in Daegu and Gyeongbuk area affect their operations and business performances. According to the result of this study, TQM could be more important factor than relational capital capability for improving operations capabilities of manufacturing start-up SMEs. In addition, the environmental uncertainty improve positively the operations capability through interacting with TQM, while the environmental uncertainty have negative effects on the operations performance by interacting with relational capital. Therefore, strengthening TQM could be more effective than developing the relational capital capability for manufacturing SMEs since business partners tend to do opportunistic behaviors in environmental uncertainty.