Exploration of University Administrative Staffs Perceptions on Experiences of Action Learning Program

이 연구의 목적은 K대학 행정직원의 전문성 함양을 위해 실시한 액션러닝 프로그램의 참여자가 액션러닝을 어떻게 지각하고 있는지를 파악하기 위함이다. 총 7명의 연구 참여자를 심층 면담한 결과 첫째, 운영 측면에서는 액션러닝의 팀원 구성 및 본인 참여의지는 인적 네트워크의 형성, 새로운 도전이 나타났다. 둘째, 액션러닝 참가 전 의식으로는 개인, 부서 수준의 업무접근, 관행적 업무수행으로 나타났다. 참가 후에는 실천적 업무자세를 겸비하였다. 셋째, 액션러닝 과정의 긍정적인 인식으로 암묵지의 공유, 팀원, 코치로부터의 배움, 어려운 요인으로는 업무 병행, 주제 선정이다. 넷째, 심층면담에서 액션러닝 과정의 향후 적용 시 고려사항은 기존 제도와의 연계, 지원제도 마련 등을 도출하였다. 이러한 연구결과는 대학 행정직원 개발의 새로운 시도였으며, 향후 프로그램의 발전방안을 도출하였다. 또한 대학 행정조직의 학습조직화를 위한 중요한 토대를 제시하였다.

The purpose of the study was to explore what and how K University s administrative staff participants in its Action Learning Program for improving their professionalism had perceived through action learning. The results of 7 study subjects in-depth interviews are as follows; first, forming a team was significantly perceived in the managing aspects and human networking and a new challenge were in those of participants wills. Second, the highly perceived perceptions before their participation were those concerning an individual s and a department s working access levels and conventional working performances and finishing it, the drawn result was possessing practical working attitudes. Third, the positive perceptions during action learning were sharing tacit knowledges and learning from another/other member(s) or the coach(es) and juggling working and learning and deciding learning topics were drawn as difficulties. Fourth, considerations in potentially applying action learning experiences to real fields through in-depth interviews were critically perceived linking with existing systems, providing supporting ones and so forth. The study was a meaningful attempt of developing university administrative staffs professionalism, Hence, in future researches it is considered to contribute to planning better development methods of action learning programs and suggesting significant foundations for constructing universities learning organizations.