보육교사의 정서노동과 회복탄력성이 직무만족도에 미치는 영향

Effects of Emotional Labor and Resilience on Child Care Teachers Job-Satisfaction

This study explored the effects of emotional labor and resilience on job-satisfaction of child care teachers. The participants were 320 child care teachers in Chungbuk. The data were analyzed by descriptive statistics, hierarchical regression analyses, and simple comparison through Bonferroni adjustments by using SPSS 21.0. The findings of the study revealed that teachers’ deep acting among emotional labor factors, and positivity and self-regulation among resilience factors operated as major determining factors for teaching profession consciousness, professional development, innovation, and autonomy, while there was no effect of surface acting in emotional labor on teachers job satisfaction. Also, the result showed that positivity and self-regulation had positive influence on four sub-factors of job-satisfaction, that is, teaching profession consciousness, autonomy, development and innovation. Moreover, there were interaction effects between surface acting in emotional labor and positivity on teaching profession consciousness and between surface acting in emotional labor and self-regulation on professional development; this showed that there were partial moderating effects of teachers resilience on their job satisfaction.