NCS 기반 항공객실서비스영어교육 콘텐츠에 관한 연구

A study on the content of aircraft cabin service English education based on NCS

This study aims to analyze and suggest what content should be taught in aircraft cabin service English education for college students. Recent research and developments in English education support the perspective of ESP in order to better reflect the needs of the workplace in the English curriculum and its teaching methodology. The Korean government has formulated the NCS framework with the help of experts and specialists from various industries and workplaces, which also include the aircraft cabin service industry. This study conducted a questionnaire survey in which 35 former and current flight attendants participated to evaluate what English communication skills are required in order for students to better prepare themselves for their future career. The questionnaire in this study focuses on 9 competency units, 38 competency unit constituents, and 144 performance standards developed by NCS for the work Aircraft Cabin Service in 2015. The participants were asked to indicate how much English they think is needed for each performance standard by assigning a score of 1 to 5. The results show that the performance standards which most require English communication skills are related to management of a medical emergency, handling passengers with complaints, and assisting special service passengers.