품질요인과 품질프로그램의 효과에 관한 실증적 연구

An empirical study on the effect of quality factors and quality-related programs

The purpose of this paper is to study the effect of quality factors and quality-related programs. The results of this study are as follows. First, quality is considered as the most important factor for the competitiveness of the firms. Second, the three most important factors, considered by the managers, among Feigenbaum’s 9M are men, markets, and management. But, the regression analysis shows that the only statistically significant factor is material. Third, managers consider quality certifications, customer satisfaction, quality circles, statistical methods, and total productive maintenance as the most important quality improvement programs. But the programs used by the firns which are very quality competitive are statistical methods, process control, concurrent engineering, customer satisfaction, and total productive maintenance. Finally, but not the least important, high quality brings high sales, high profit, and high return on equity.