品質管理의 歷史的 考察

The history of quality control begun undoubtedly with industrial itself. Quality is the totality of features and characteristics of a product or service that bear on its ability to satisfy implied or stated needs. Also, quality control is the use of techniques and activities to achieve, sustain and improve the quality of a product or service. The history of quality control goes way back to the ancient Egypt, Greece, and Rome times. We can quess that Egypt people considered quality when they measured a stone for a pyramid and when they made an arrowhead. It is considerably a trivial error which the length of stone and an angle for pyramid. Also, a Greek and an Italian had a distinguished achitectual engineering and public work, even present-day it is the excellent level. During the Middle Ages a guild standardized, measured, and managed products which was separated top, middle, and bottom. They put in effect quality program under the supervision, too. In quality case, it was managed by the span of products viewpoint, a workman, and factory hand. Before the Industrial Revolution, 18c’s industry method and technique were almost same as the Middle Ages domestic industry. At that time QC(quality control) just abolished inferior goods and managed products quality through the naked eye. After the Industrial revolution, a theory of scientific management and a factory management were developed by mass-product. Tayler was a herald at the industrial management sphere. At 1920’s modern QC development was due to discernment a process variation and exclusion a process defect. It was the origin of statistical quality control. Thereafter a sampling inspection techniques was applicable, on 1956 TQC(total quality control) by Feigenbawn, at 1960’s CWQC(company-wide quality control) by Japanese, at 1980’s SPC(statistical process control) was emphasized through auto-industry, also it was demanded that CQI(continuous quality improvement) which was a new concept and TQM(total quality management). After ISO 9000 system was introduced at 1990’s, it became an indispensable factor to take the leadership among the world. As well our enterprise should switchover “KS” to prodution process and product management constitution of ISO 9000 Series.