사회복지관의 조직효과성

The organizational effectiveness of social welfare centers : evaluation and policy implications

본 연구는 저소득층의 자립과 지역주민의 복지증진을 도모하기 위해 설립된 사회복지관을 서비스의 산출이라는 외적 효과성 기준과 조직유지라는 내적 효과성 기준에 의해 비교하고, 각 효과성 기준간의 관계와 효과성에 영향을 미치는 주요한 변인들을 파악함으로써, 효과성 제고방안과 평가를 위한 대안을 제시하는데 목적이 있다. 연구의 주요 결과는 조직 효과성에는 외적 효과성이 내적 효과성보다 큰 영향을 미치고 있으며, 복지관의 운영기간, 지역, 운영주체, 프로그램수, 전문인력의 업무량, 지역자원의 확보정도 등에 따라 효과성에 차이를 보이고 있다. 따라서 사회복지관의 조직 효과성 제고를 위해서는 이용자의 욕구에 부응하는 다양한 프로그램의 확대, 재정지원 및 외부자원의 활용도 제고, 전문인력이 담당하는 업무의 적정배분이 필요하다.

The social welfare center is a non-profit and multi-purpose organization that promotes the well-being of people in the community and encourages self-reliance of those living at a low-income level. This study aimed at 1) comparing and evaluating the external and internal effectiveness of social welfare centers, 2) examining major factors affecting the relation between the external and internal effectiveness, and finally 3) suggesting strategic alternatives for review and evaluating the overall effectiveness of social welfare centers. This study fonud that the organizational effectiveness of social welfare centers (SWC’s) is most significant when based on the client’s satisfaction. Variables which influence the effectiveness of SWC’s include the social workers working in the centers, fees, the administrative entities and the number of programs per social worker. SWC’s in large cities show a higher degree of an integral effectiveness than in small or medium size cities and rural areas. Based on the findings of the study, the following recommendations are suggested: 1) develop appropriate SWC programs that are reasonably priced to meet the various needs of people in the community, including the low-income level residents, and activate resource mobilization at the community level; 2) do increase the ratio of social workers to programs working in SWC’s and do not rely only upon fees for financial management; 3) develop and operate SWC programs which recognize the importance of consumer focused delivery of welfare services; and 4) give attention to strategic planning and practice by considering the organizational effectiveness of SWC’s.