조직이론적 접근을 통한 사회복지조직의 집단화(체인화) 현상에 대한 이해와 전망

A Study of Multi-units(Chain-affiliated) Social Service Organizations

The purpose of this study is to examine the emergence of multi-units social service organizations in perspectives of organizational theories. In specific, Community Social Service Centers(CSSC) will be reviewed as the case, and the impact of multi-units social service organizations on the overall of social service settings in Korea will be also discussed. Examining of the national list of CSSC indicated that about 60% of 306 CSSC appeared to belong to the incorporations(i.e. operating bodies) which were operating more than two CSSC. There were also four incorporations which were operating more than 10 CSSC, nationwide. These incorporations typically may operate other types of social services organizations such as residential facilities or senior centers, etc. Thus, their size of multi-units social service organizations may be bigger than the estimated. Theoretically, this paper reviews the emergence of multi-units CSSC. Even if property-rights theory, organizational integration theory, institutionalization theory, and principal-agent theory were specifically examined, the researcher concluded that these theories contributed just partially in explaining the emergence of multi-units CSSC, but not enough. In sum, the impetus of multi-units CSSC is the government driven private operator choosing system, which is already epidemic in social service settings. Both of principal-agent theory and institutionalization theory seem to provide more contribution in explaining this system, rather than those theories of property-rights and organizational integration. In addition, the emergence of multi-units CSSC will be going further, for the time being. One reason may be the fact that there is little alternatives to the government driven private operator choosing system. Another reason is the fact that new social service organizations such as senior centers and the service centers for the handicapped are continuously established.