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학술저널

AN APPROXIMATION FOR THE DISTRIBUTION OF THE NUMBER OF RETRYING CUSTOMERS IN AN M/G/1 RETRIAL QUEUE

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Queueing systems with retrials are widely used to model many problems in call centers, telecommunication networks, and in daily life. We present a very accurate but simple approximate for- mula for the distribution of the number of retrying customers in the M/G/1 retrial queue.

1. Introduction

2. Approximation for the distribution of the number of retry-ing customers

3. Numerical examples

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