학술저널
AN APPROXIMATION FOR THE QUEUE LENGTH DISTRIBUTION IN A MULTI-SERVER RETRIAL QUEUE
- 충청수학회
- Journal of the Chungcheong Mathematical Society
- Volume 29, No. 1
-
2016.0295 - 102 (8 pages)
- 2
Multi-server queueing systems with retrials are widely used to model problems in a call center. We present an explicit formula for an approximation of the queue length distribution in a multi-server retrial queue, by using the Lerch transcendent. Accuracy of our approximation is shown in the numerical examples.
1. Introduction
2. The model and preliminaries
3. Approximation for the queue length distribution
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