A Study on the Success Factors for ERP Introduction: Focused on ‘A’ Corporation

ERP 도입의 성공요인의 중요도에 관한 연구: A기업 사례를 중심으로

Purpose – Enterprises are being faced with an uncertain business environment in the era of extreme competition. By introducing ERP(Enterprise Resource Planning), they are pursuing business strategy achievement, process integration and internal management efficiency. However, the effect on the corporation is that they can lose sustainable competitive advantage because they have failed at successful introduction of ERP. The purpose of this study is to analyze the importance of success factors and success factors by applying case of company A which introduced ERP system and compare the importance of success factors of introduction of ERP according to company environment. Research design, data, and methodology – This study examines the prior research on the importance of success factors and success factors in the process of introducing ERP, The importance of success factor is analyzed and presented based on the case of company A. This study uses the Delphi method to present the success factors in the case of company A and compares the importance of the success factors presented in the hierarchical model of the prior research. Results – The importance ranking of the success factor of A company is presented differently according to the result of comparing with the hierarchical model presented by Lee Sun – gyu and Kim Jong – ju (2016), It means that importance can not be generalized according to size and situation of company and careful approach to ERP introduction is needed. In comparison with the hierarchical model of the previous studies, the importance of technical factors was lowered in importance of the first layer factor, but organizational factors and supplier factors were more important. The choice of an appropriate ERP was most important in the second layer factor. Conclusions – The result of this study suggests that although the success factors of ERP are presented similarly, they are different depending on the environment and characteristics of the enterprise when applied in actual companies. This demonstrates that companies are choosing ERP systems more carefully and securing pre-deployment capabilities, and that selecting successful consulting firms with many successful cases is an important factor in the introduction of ERP systems.