일자리창출 컨설턴트의 역량이 업무성과에 미치는 영향에 관한 연구

The Effects of Job Consultants Competences on the Job Performances

The responsibility of a job consultant is to help people prepare themselves for looking for a job. They can more advanced advice and assistance to many individuals and firms who want to find job placement. If a person is looking for help finding work in a specific industry or field, they can receive consulting services about their job finding. A job consultant should be able to assist a job seeker with choosing the best companies to work for, understanding the financial aspects of the job including how much should it pay, preparing interview questions, identifying the necessary skills for a specific position, knowing the newest industry buzzwords or keywords, and many other important aspects for a successful job search. The competencies of the job consults are very important to match job seeker and enterprise employers. This paper suggest some important factors that affect to the performance of job consultants. To test the suggestion, we gather data, 258 respondents, from the job consultants who work for the Women New Job Creation Center which was established by Korea government. The empirical test showed that the IT and management competences of job consultants are prerequisite factors, which affect to the customer communication and job seeking guide. These independent and mediating variables are also effect on the perception of customer evaluation and job satisfaction of consultants. Concludingly, to improve the job performance of the consultants, the enhancement of their competences are most important. The service qualities of job consulting centers will be improved by the competences of job consulting personnels and their faithful customer oriented service activities.