우리나라의 공기업의 의전행사 개선방안에 관한 연구

Methods to improve public enterprise’s protocol Korea

The objective of this research is to propose improvement plan for the public enterprise’s protocol which is currently performed. Teoretical backgrounds on nation and public enterprises’s protocols are considered through references research in order to achieve the objective of this research. We used basic theoretical textbooks, thesises, and protocol references published the government and public enterprise and internet sources. Additionally, to supplement the limitation of reference study and secure the basic data regarding public enterprise’s protocol, we visited 4 pubic enterprises and 1 public hospital from May 10th 2013 to May 11th 2013 which located in capital area and interviewed with personnels in charge. Thyrough this research, we found out the actual condition of independent department regarding protocol, number of personnel in charge and work division. And, in order to seek measures for improvement in public enterprise’s protocol, we used book contents, previous research paper and related new releases. Followings are the deduced result from our research procedure. First, we need to establish exclusive department which handles guarding and secretary task. Most public enterprises don’t have independent ocial organization for protocol and protocol works are done with other comprehensive tasks. Therefore, public enterprises must reinforce the protocol executing ability by establishing exclusive department in charge of guarding and secretary responsibility. Second, we need to train protocol specialists. Smooth communication is necessary in order to ensure safe and comfortable service for invited guests. Also, protocol specialists must understand and respect the dierences in protocol procedure because of customs, weather, religious and political reasons. Therefore, for proceed high toned protocol, we need to train protocol specialist uent in more than two languages and protocol customs. Third, the participation of civil specialists and openness of the protocol is necessary. Currently, Access to the information or data regarding public enterprise’s protocol are not easy, also civilians’ participation is limited. It is due to closed enterprise culture conventionally replicated. Therefore, the public enterprise need to open data regarding protocol and induce the participation of civil companies with expertise to achieve accumulation of know-how and qualitative development. Also, public enterprise protocol must be opend to public in order them to have a new understanding of public enterprise protocol like a festival. Fourth, recruitment of special manpower and procurement of equipment are necessary. Unexpected situation always happens during protocol. Therefore, it is essential to secure various equipment and personnel for safe ceremony. Personnel who majored in protocol, guarding and secretary must be recruited for this. Also, various security equipment is necessary because most search and screening at the site are done by naked eyes of people. Fifth, we need to develop personnel system and status of protocol regarding department. Lack of personnel and frequent personnel transfer are pointed out as the obstacles which hinder the qualitative advancement of public enterprises’ protocol capability. Therefore, large scale recruitment of personnel in charge of protocol is necessary and also continuous working period must be ensured regardless of personnel regulation. Also, the chief of protocol relate department must have power to make decisions on major tasks and this leads to the elevation in the status of department which performs protocol, secretary and guarding. Sixth, Education training needs to be reinforced. Personnel in charge of protocol must be provided with education on special abilities as guarding, foreign language and international etiquette. For the education training, various companies must develop education program which reects the distinctiveness of public enterpri