미용서비스 종사자가 지각하는 감성리더십이 심리적 자본과 행위결과에 미치는 영향

The Effects of Emotional Leadership as Perceived by Beauty Salon Employees on Psychological Capital and Behavioral Outcomes

This study was undertaken to determine the mediating effects of psychological capital on the relationship between emotional leadership as perceived by beauty salon employees and behavioral outcomes. For this,a questionnaire survey was performed among 800 beauty salon employees in the capital region and Yeongnam area from June 1 to August 31, 2016. A total of 756 copies, which excluded 44 poorly answered ones, were used for final analysis. The collected data were analyzed by SPSS (Ver.21.0). The results found the following: First, based on a CEO’s affection, care and empathetic ability, emotional leadership reinforces positive psychological capital for employees and has a direct and positive effect on behavioral outcomes (i.e., in-role behavior, job satisfaction, innovative behavior), which are the official job activities in an organization. Second, a CEO’s emotional leadership enhances behavioral outcomes that bring the achievement of organizational and personal goals by strengthening employee positive psychological capital. In an era of boundless competition and uncertainty, therefore, a CEO’s emotional leadership is a critical factor in achieving organizational goals by integrating employees with care and affection. It appears that the study results would be the ground to prove the need for an emotional leadership training manual that includes a way to understand both inner and outer attitudes for the establishment of trust among employees, communication skills to open people’s minds, and practical feedback that can bring active and positive behavior.