CFPM을 활용한 성과관리에 관한 연구

A Study on the Improvement of Performance Management System through CFPM

As the market competition becomes intensive and customer’s needs for quality, price, speed and service are showing a tendency to diverse, enterprises start to recognize that legacy management style can not afford to catch up with current market situation anymore. Also they are unable to lead the market and make their own value with this kind of legacy management system. In addition, it becomes harder for companies to know what is the way to improve the performance when the result turns out very poor. Therefore the necessity of performance analysis and improvement through effective performance management system is being on the increase. This study verified the effectiveness of CFPM(Cross Functional Process Mapping) in an enterprise optimization aspect as a performance management tool in a department or teamwise substructure especially in the non manufacturing fields. According to this study, we can find out the following facts. First, CFPM can connect the company strategy with core process which should be improved and provides the systematic methodology to derive the subjects to cany on as a nucleus. Second, CFPM can make possible “process oriented performance management” considering the connection through departments. Third, CFPM provides a method to create the customer’s value through continuous process improvement. Lastly, CFPM can promote the innovative reorganization, which was verified through the case study.